Orders are processed within 1-3 business days from the order date. Please note that any orders placed after 1:00 PM EST on Friday will begin processing the following Monday. No shipments are made on Saturday, Sunday or on public holidays.
Orders will be shipped from our warehouse in New York, USA. Calculated shipping rates are automatically displayed and detailed at the time of checkout prior to payment confirmation and order completion. le'semer is proud to partner with major carriers in providing discounted shipping rates and various priority services through UPS and DHL Express. le'semer is also proud to offer FREE ground shipping within the USA for all orders greater than or equal to $250USD.
For our international customers, please note that orders are subject to duties and taxes as defined by the Customs regulations for each country, and are the responsibility of the recipient. These fees are not included in the product price or the final order total during checkout. Should the package be refused at the point of delivery, the customer will be charged a return shipping fee as well as the duties and taxes incurred on the shipment. The total amount will be deducted from the refund.
Please ensure your delivery address is accurate and secure. le'semer is not responsible for any shipping issues resulting from an incorrect or incomplete delivery address. le'semer is not responsible for packages once proof of delivery is generated. In order to request a signature upon delivery, please add this request in the "Order Notes" section during checkout.
If you need further assistance or have any questions, please contact us at firstname.lastname@example.org.